RKN by Rakin

Privacy Policy

How we collect, use, and protect your information.

Who we are

RKN by Rakin is a Bangladesh-based clothing, tailoring, and fragrance brand. This Privacy Policy explains how we collect and use information when you browse our website, place an order, book a private fitting, submit a form, or contact our team.

Information we collect

We collect the information needed to provide our services, including your name, phone number, email address, billing and delivery address, order details, preferred fitting date, and messages submitted through our forms. If you create an account, we also store account details required to manage your orders and preferences.

How we use your information

To process orders, payments, delivery, returns, and customer support requests.
To arrange private fittings, tailoring consultations, and appointment follow-ups.
To send order updates, account messages, and service-related notifications.
To improve our website, product range, customer experience, and fraud prevention.
To send marketing updates only when you choose to subscribe or consent.

Payments and delivery partners

When you choose a payment or delivery option, relevant order details may be shared with trusted payment providers and courier partners so your order can be completed. RKN by Rakin does not store sensitive card information on this website.

Cookies and analytics

Our website may use cookies to keep your cart active, remember account sessions, support checkout, measure website performance, and improve the shopping experience. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.

How long we keep data

We keep order, account, form, and customer service records for as long as needed to provide service, meet legal or accounting requirements, resolve disputes, and protect the business. Newsletter subscriptions can be updated or removed at any time.

Who we share data with

We only share information with service providers that help us operate the website, process payments, deliver orders, manage email, or support customer communication. We do not sell customer information.

Your choices

You may request access to your personal information, ask us to correct it, or request deletion where applicable. Some records may need to be retained for order, tax, security, or legal reasons.

Contact

For privacy questions or data requests, contact us at support@rknbyrakin.com:8081 or call +880 1758-443333.